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Important Information - COVID-19

Our specialist trained teams are available to discuss your case, take payments and review existing and make new arrangements to pay. We are also able to provide you with information on where to obtain additional support including free welfare advice and information on financial support that may be available through Government & Local Council schemes.

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Regulations Explained

The fees we raise are not set by ourselves or by the Council - they are set by Parliament. Please see the Taking Control of Goods (Fees) Regulations 2014.

Compliance Stage

The Compliance Fee of £75.00 is raised when we receive your case from the Council.

The Compliance Stage provides you with the opportunity to make contact with us to make full payment, or to discuss a suitable arrangement to pay by instalments.

An Enforcement Agent will not visit your property during this stage.

We must issue you a Notice of Enforcement and allow at least 7 clear days from the issue of this Notice before we visit you.

The Compliance Fee is charged on each case we receive for you, even if they are received at the same time.

Enforcement Stage

The Enforcement Stage Fee is £235.00 and this is raised upon the first visit to your premises by an Enforcement Agent.

Your case will have progressed to the Enforcement Stage either because you have failed to contact us during the Compliance Stage, or because you have defaulted on agreed payments.

For larger balances and multiple cases, please note an additional fee of 7.5% of the debt over £1,500 is chargeable on top of the £235.00.

Sale Stage

The Sale Fee is £110.00 and is raised when we have taken control of your goods and have attended to arrange for those goods to be removed.

For larger balances and multiple cases, please note an additional fee of 7.5% of the debt over £1,500 is charged on top of the £110.00.

Further Information

Schedule 12, Tribunals, Courts & Enforcement Act 2007
The Taking Control of Goods Regulations 2013
The Taking Control of Goods (Fees) Regulations 2014
CIVEA Code of Practice
Taking Control of Goods: National Standards